The player from Finland has requested a withdrawal two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I have 700 € withdraw pending now over 2 weeks. Casino live chat says they have only technical support and dont do nothing when i ask them to help and casino email wont give any reply to my message. I have made 1 withdraw before ( it also took over 1 week to complete ) and send all documents before for verification.
Dear Panu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela