Casollo Casino - Delayed withdrawal.

 i have been waiting my ecopayz withdraw more then 14 days. 2 weeks. 
several times withdraw before on this site. some of them was delayed.
this time much more delaying for e wallet withdraws.

Hello, Kenan.

Thank you very much for submitting your complaint. We are sorry to hear they let you wait. Have you contacted the casino support about this issue?

Please, be aware that in some cases the casino launches a deep verification process, which can take some time (this procedure is needed by law to prevent money laundering and frauds). Some casinos inform the player that they are being investigated, some don’t. This purely depends on the internal rules of the casino. 

Best regards, Jozef

Dear Kenan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.