Casobet Casino - Player faces withdrawal rejections and non-responsive customer service.

The withdrawal application has been consistently rejected, and customer service has been looking for reasons to evade processing. Now, customer service is not responding to messages directly

Dear didi495495,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you made any successful withdrawals in the past?
• Did you achieve your current balance with the help of a bonus? 
• Since when are you attempting to withdraw your winnings from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

My account has been verified by KYC and has never been successfully withdrawn. It's just a deposit. I started withdrawing on April 30th and have applied for ten withdrawals, all of which have been rejected

Thank you very much, didi495495, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear didi495495, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Casobet Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear didi495495, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, Casobet Casino received a ‘3.8 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.