Casiqo Casino - Player's winnings were confiscated.

My withdrawal was confiscated, I was unaware of the bonus rules because in the account bonus section it tells you nothing about your bonus other than the amount and the progress bar. Yet another casino giving a hard time with sneaky tactics. If I was able to withdraw the funds,I must have clearly completed the bonus properly as the picture proves. But no, this is what I getI did contact them with no help or understanding. I completed the bonus and then did bigger bets, unaware of the unholy rules they play with and this is what I had to sayThe progress bar kept glitching out going as high as 120%. This is an impossibility that I should have to deal with. I just got layed off from work, was happy to win and my dreams were crushed by these rules that aren't made aware by Casiqo developers. They hide it in other tabs of their site. I'm in anguish.

Dear huntereasx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino terms and conditions and I found the rule present in the casino bonus terms https://www.casiqo.com/en-ca/bonus-terms:

Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR/USD, 8 CAD, 8 NZD, 20 PLN, 1,750 HUF, 600 JPY, 100 ZAR unless otherwise specified. Max bet limit includes bets doubling after a game round has been completed as well as bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history and highlight the period when the bonus was in play. My email address is tomas@casino.guru.

Thank you in advance for your reply.

Best regards,

Tomas

Hello huntereasx,

After checking your game history, I am afraid I don't have good news. I can confirm you made bets on multiple occasions that were over 8 CAD therefore you broke the casino bonus rules. I will send you a detailed view of when that happened in your email.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.