The player from Austria won 3200 euros, but her payout was canceled due to a request for additional documents, despite having a verified account.
Casiqo Casino - Player's payout has been delayed.
Amount: €3,200
Casiqo Casino
Safety Index:HighSafety Index
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8.4
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Case opened
Current status
Waiting for player to reply
6d 11h 44m 33s
Case summary
12 hours ago
Public
Public
yesterday
Translation
Hello,
I won 3200 euros.
Today I received an email.
Payout was canceled.
We need further
documents!!!!!!
My account is verified.
Best regards, Mariella
Automatic translation:
Public
Public
12 hours ago
Dear mariella22,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please clarify which documents you previously provided to the casino when your account was initially verified?
Additionally, what specific documents is the casino requesting from you now? Have you already sent any of the newly requested documents to the casino? Please note that the casino reserves the right to request additional documents for verification if deemed necessary.
Lastly, could you confirm whether you accumulated your winnings while using a bonus or through standard gameplay without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
mariella22 has 6d 11h 44m 33s to reply
