The player from Brazil is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Casinozer - Player is complaining about overall casino experience.
Amount: 100 R$
Casinozer
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I come here again at Casino Guru to complain, this time about this casino called Casinozer that uses for low balance customers to not win at all in their first experiences there. To start I deposited 25 BRL and they doubled it, however, Casinozer gave me the wrong welcome bonus, I chose sports and they gave me casino with an absurd rollover of 35x that I managed to complete with a lot of effort, thus getting about from 100BRL. This is after claiming my correct bonus and finding out that I couldn't switch anymore because I had already played a few slots just to test it out.
That done, with my 100BRL in the account, I found out that I couldn't withdraw because the minimum is 150BRL, another absurdity for those who play with low bankrolls just for fun. So I had to go all in to try to get to the minimum amount and I lost everything I had. I went to talk to an attendant who was stupid with me and told me that I should have read the rules - where does it say that I will be awarded the wrong bonus once I choose the right one?
Here is my complaint in relation to this first extremely negative experience in relation to this casino that seems to me to be highly rated at Casino Guru.
Automatic translation:
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1 year ago
Dear Rafaeliton,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sadly, if you start wagering a bonus it's too late for a casino to switch it to a proper one. Could you please advise how did you activate the bonus? Was it via a promotional code or have you received it from the casino?
In regards, to withdrawal limits, yet another unfortunate situation as these limits are usually dictated by payment providers, not by the casino itself.
If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
I triggered when making the first deposit and they put the other one which is more difficult to complete the rollover instantly as soon as my deposit dropped. Yes, in fact I played some slots to find out which balance consumed first (the bonus balance or the real balance) and I didn't question it anymore after I talked to a first attendant who explained it to me and I saw that I was wrong. That first attendant was nice to me, which I can't say about the second one, which meant that I was wrong for not having read the terms and conditions (I read the question about not being able to change bonuses after playing and I didn't complain about it anymore). However, neither the first attendant nor the other could explain why the wrong bonus entered my account. Anyway, never mind, I'm at zero there thanks to these antics about minimum withdrawal balances that always favor bookmakers, Casinozer is no exception.
Automatic translation:
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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