Casinowin - Player’s withdrawal has been delayed.

Hello I submitted a withdrawal request from casino win after I hit a decent win. I'd previously deposited a total of 120 over around 3 days and decided I'd cash out. I have yet to still have the amount requested accepted despite my account been verified. All I keep getting told on chat is be patient but 300 pounds is alot of money and I feel that casinowin can take my money and it should not take over 2 weeks too pay my winning out to me. It still has yet to be accepted and still says awaiting

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi

This is my first withdrawal and no bonus attached.

I do understand it can take time but this is now 12 business days and it still says awaiting. Chat are not helpful and keep saying be patient, but I've since seen alot of bad press about this casino and now doubting I'll ever see my money

Just to add my account is fully verified

Thank you very much, Paul, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Hello Paul,

I looked at your complaint and will do my best to help you. I would like to invite Casinowin into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I doubt they will even reply clearly is a scam casino and shouldn't be accepting UK players.

Now it appears they have shut down my account and I've lost all communication with the casino. What a great thing to do Casinowin take someone's money not pay withdrawal then close account

We would like to ask the Casinowin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.