The player's withdrawal is delayed for over 10 months. The complaint was closed as unresolved as the casino has no reaction policy.
CasinoWin.bet - The player's withdrawal is delayed.
Black points: 127
Amount: €500
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day.
I won 500 euros at the casino last year on September 26th, 2021.
I've been waiting for the money ever since.
I have already asked there, they say there are problems with the payment.
It's been 10 months now.
Maybe you can help me
Automatic translation:
Public
Public
2 years ago
Hello Alineb1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoWin.bet. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, on September 26th, 2021 I played there without a bonus. And I also verified myself directly. This verification was also confirmed 1 day later. I tried to contact the casino yesterday. You keep saying there are technical problems. Please help me
Automatic translation:
Public
Public
2 years ago
Dear Alineb1991,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.
The casino can reopen this complaint anytime.
