CasinoWin.bet - The player's withdrawal is delayed.

Ich warte nun schon seit dem 05. November 2021 auf meine 600€ Auszahlung und werde immer nur hingehalten.

"bitte haben sie noch etwas gedulg"

"eine Auszahlung kann mehrere Monate in der Prüfung sein" …

Ich habe die Hoffnung

Hello Sandro,

Thank you very much for contacting us and I'm really sorry to hear about your issue with CasinoWin.bet. Please allow me to ask you a few more question before we would move forward.

Could you please advise if this is your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current balance?

Please note that we have currently many unresolved complaints with this casino as they never respond to our requests or complaints so we might be not able to help you with this specific case.

Please forward any relevant screenshot or conversation regarding the case to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hello Nick! Thanks for your quick answer.

Yes i am verified since November 5th and i also had a Bonus where i had to play for 6000€ and i did it and the 600€ were left so i wanted to pay out My win.

And this is My First withdrawal request.

I also asked the livechat uncountable times and Nothing happened.

Greetings from Austria

Sandro

Thank you Sandro for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it and I hope we will be able to help you out.

Regards,

Nick

Thank you very much Nick!

Hello Sandro,

I looked at your complaint and will do my best to help you. I would like to invite CasinoWin.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.