The player's multiple withdrawal requests was canceled and the casino is currently non responsive. The complaint was rejected as the player stopped responding.
CasinoWin.bet - The player's withdrawal has been canceled.
Amount: €776
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
I have written to vip department who are not replying to my emails. I have had various others withdrawals cancelled by them as they said they had payment dept problems. I have deposited over 10000 euro. I would like help getting my withdrawal.
Thanking you
David
Public
Public
3 years ago
Hello DavidWalesUK,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Big5 Casino. Please allow me to ask you a few more question before we would move forward in the case.
How long have you been waiting for your withdrawal? Are you fully verified in the casino? Did you use any deposit to accumulate your current balance?
Please note, that it is very common for the casinos to experience some payment provider issues which they can't do nothing with and just have to wait until they fix it. Could you advise what payment method did you use?
Regards,
Nick
