The player from United Kingdom has been struggling to receive his winnings for more than three months. We rejected the complaint because the player didn't respond to our messages and questions.
Its more then 3.5 month still waitformy220£ they still say the team check all myderailsand then will proceed i deposit on this site 4 times and i deserve my money
Dear Valentin,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?
Do I understand correctly that your winnings have been accumulated purely from a no Deposit bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela