HomeComplaintsCasinoWin.bet - Player’s withdrawal has been delayed.

CasinoWin.bet - Player’s withdrawal has been delayed.

Amount: £220

CasinoWin.bet
Safety Index:Very low
Submitted: 30 Jun 2021 | Case closed : 15 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United Kingdom has been struggling to receive his winnings for more than three months. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Its more then 3.5 month still waitformy220£ they still say the team check all myderailsand then will proceed i deposit on this site 4 times and i deserve my money

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2 years ago

Dear Valentin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

Do I understand correctly that your winnings have been accumulated purely from a no Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

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2 years ago

Dear Valentin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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