The player from Germany has been waiting for her withdrawal for 3 weeks. Casino didn't respond.
CasinoWin.bet - Player’s withdrawal has been delayed.
Black points: 210
Amount: €900
CasinoWin.bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello !
I have been waiting for my withdrawal of € 900 since June 3rd!
When asked at the casino mentioned, one is put off again and again and it is said that it could take up to 21 days.
Those 21 days are now over but the money has still not been paid out.
What can you do now?
Lg
Automatic translation:
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2 years ago
Dear Insa26,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Thank you for your quick response!
No so far, this was the only payout I made in the casino.
The payout is still pending, it says.
I sent them the chat history between the casino and me by email!
lg
Automatic translation:
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2 years ago
Thank you very much Insa26 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello Insa26,
I looked at your complaint and will do my best to help you. I would like to invite Casinowin.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Casinowin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
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