The player from Germany has requested a withdrawal three weeks ago. The issue was eventually resolved. The player received his winnings.
CasinoWin.bet - Player’s withdrawal has been delayed.
Amount: €200
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Casino has not paid out my winnings for 17 days, although all data has been sent and is fully verified! There are always only standard answers in support because it would take between 7-21 working days .. but never had such a long processing time in a casino
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3 years ago
Dear Deeken86,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello
This is my first payout at this casino. The status has been in process since April 30th! I have been completely verified since registration was also confirmed! When asked, I was told that it could take 7-21 days, but it actually only takes that long for larger sums. I am told this again and again when I ask ... no specific answers, just the standard sentence! But I've never had to wait that long in a casino, so it makes me very skeptical!
LG
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3 years ago
Thank you, Deeken86, for your reply. Could you please advise if you've accumulated your winnings with or without an active bonus?
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3 years ago
Thank you very much, Deeken86, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi Deeken86,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casinowin.bet to the conversation to participate in the resolution of this complaint.
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3 years ago
Hello DeeDragee,
Apologize for the long waiting time for your withdraw, there were some internal issues who needed to be solved.
Your withdraw is approved today by the Casino, and it will take a few days when you receive the money on your account. just keep in mind that due to the holidays this weekend it can take a bit longer than usual.
CasinoWin Team
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3 years ago
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Ok thanks .. then I'm curious!
Thank you and love greetings
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3 years ago
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Hello, I just checked and in fact the processing status is now accepted!
I will contact you again when the payment has been received! Until then, many thanks to the Casino Guru team for the quick help!
LG
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3 years ago
Hi all,
Thank you for your replies. Let's see if it works out. I will set the timer to 7 days.
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3 years ago
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Hello
I haven't received a payout yet! When I asked the support, I only got the message that the payout status is almost complete ... so still no payout on the way! LG
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3 years ago
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Hello ... I still got nothing !! Another week has passed since the acceptance but the payment does not come
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3 years ago
Dear Casinowin.bet team,
Could you please update us on the status of the player's withdrawal?
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3 years ago
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Hello
The payout is finally here! Thank you for your help, without your support I would certainly have gotten even longer or nothing. Thank you very much
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3 years ago
Hi Deeken86,
I'm glad to hear that you finally received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
