The player from United Kingdom has a withdrawal pending for several months. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
CasinoWin.bet - Player’s withdrawal has been delayed.
Black points: 150
Amount: £500
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
been waiting over 8 months thay cancelled it after 7 months an put it back into the casinos account so i asked for a withdrawel again get the same answers off them when i ask when am going to get it i have gave up on it now but just hope no one else gets ripped off
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2 years ago
Dear Stephen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you received any successful payments previously? Have you accumulated your winnings with or without an active bonus?
If there's any relevant communication that would clarify the issue, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Additional comments from the player:
"hi yes ave had a payout before no bonus all veri fied"
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2 years ago
Is your account still accessible, please? Could you forward a screenshot of the pending withdrawal and proof that your account has been verified in the past?
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2 years ago
Dear Stephen,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.
The casino can reopen this complaint anytime.
