CasinoWin.bet - Player’s withdrawal has been delayed for months.

I hereby present a complaint about this casino that has been deceiving me since May 27, 2020 when I had my first win of €250. I did everything right as I was asked, I sent all the documentation, they even replied that everything was fine and that I just had to wait for the money to enter the account, I waited 1 month, two months, more months, I always entered the chat asking what was going on passed and the answer was, that there was a technical problem, to be patient, to wait for the money to be processed, that it was the pandemic, etc. I was waiting a little longer, then they said that the deadline had passed and they asked me again for my documents, documents between bank statement, citizen's letter number and bank account and copies of it.

They haven't put the money in the account until today. I've been making complaints and complaints one after another, because I spent €60 out of my pocket in that casino to get these winnings and all I can say is that I was robbed, manipulated, deceived. Even today they try to trick me, the last message was that they had technical problems and that to be patient.

It is unacceptable to continue to have this type of casino, which leaves me in doubt if they are casinos or someone behind them that tries at all costs to capture other people's information and documents for future use. It is very serious for this to happen and to allow things like this. They had to act and do something. This casino like there must be others, a fraud and very dangerous..

I have copies of all conversations, by chat, even thinking that they put robts behind, because the answers were always the same. He asked several questions and the answers were always the same.

I have copies of emails exchanged, which said that processing was pending to wait a little longer, that this never happened.

I still have copies of the recent conversations.

Dear CristinaLima,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past? Please forward a screenshot of your cashier history to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear CristinaLima,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good afternoon,

I responded by email as instructed. I don't know why they are putting pressure on something I already answered, and I was asked to do so..

Did you read my email that I sent a few days ago??.

I sent the screenshot you asked for, did you see it??

Additional comments from the player:

"Hello, I'm Cristina L*** who made the casinowin complaint and I didn't receive any information or email about the withdrawal request. They've always been apologizing, they said they sent that email but as there were technical problems I hadn't received that email and that they were going to send again, so far nothing."

No, I haven't received any screenshot, unfortunately.

Good morning,

It could just be some joke. Well, I have the email sent to you with the screenshot.. And you're saying you didn't receive it?

I have received two emails from you. The first one was without any attachments and in the second one I found this:

(translated screenshot from the player)

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/casinowin-bet-review.  We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.