The player from Germany has been trying to withdraw his winnings since March. The issue was successfully resolved, the player received his funds.
CasinoWin.bet - Player’s struggling to withdraw winnings.
Amount: €800
CasinoWin.bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have been waiting for the payment of € 800 (bank transfer) since March 30, 2021!
It was said that it would take a maximum of 21 working days. They have been around for a long time do not know whether I should wait or call a lawyer! 
Automatic translation:
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2 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Kyc passed. No, I have not yet successfully withdrawn money from the casino. Mfg Jan
Automatic translation:
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2 years ago
Thank you very much, Jan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hi Jan,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casinowin Casino to the conversation to participate in the resolution of this complaint.
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2 years ago
Hello,
The delay in our work occur due to many internal reasons, we are doing our best to speed up the process.
We hope it will be completed soon.
Kind regards,
Sylvie
Support service
Casino Win
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2 years ago
Hi Jan,
The withdraw was approved on 18/5/21.
In a few days (keep in mind the coming holidays) you will receive your money.
CasinoWin Team
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2 years ago
Thank you CasinoWin Team for your reply.
Dear Jan,
Please let me know when you receive your funds.
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2 years ago
Translation
Hey dear dear Casino Guru Support Team,
thanks to you I really got the 800 euros credited to my checking account.
I'm totally happy you did a good job.
Nice weekend
Kind regards. Jan Borrmann
Automatic translation:
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2 years ago
Hi, thank you both for your replies.
Dear Jan,
I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
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