The player from Poland is experiencing difficulties withdrawing their funds. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
CasinoWin.bet - Player’s struggling to withdraw their winnings.
Black points: 350
Amount: €2,000
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
by the casino I just fell for this pir I am begging their teeth to pay me for me this is a lot of money in general I am bad Polish you the Netherlands works
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Public
Public
2 years ago
Dear ediflako,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you are experiencing difficulties withdrawing your winnings? Was your account verified already?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
kOnto I have long been tied up, only the casino tells me that 21 days are waiting for the payment he
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Public
Public
2 years ago
Translation
There must be a way to get your money back
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Public
Public
2 years ago
Translation
I am very grateful to you if you help me because I don't know what to do anymore
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Public
Public
2 years ago
Dear ediflako,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/casinowin-bet-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.
The casino can reopen this complaint anytime.
