HomeComplaintsCasinoWin.bet - Player’s struggling to withdraw their winnings.

CasinoWin.bet - Player’s struggling to withdraw their winnings.

Black points: 350

Amount: €2,000

CasinoWin.bet
Safety Index:Very low
Submitted: 30 Jan 2022 | Unresolved : 03 Feb 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Poland is experiencing difficulties withdrawing their funds. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

Public
Public
2 years ago
Translation

by the casino I just fell for this pir I am begging their teeth to pay me for me this is a lot of money in general I am bad Polish you the Netherlands works

Automatic translation:
Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Dear ediflako,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties withdrawing your winnings? Was your account verified already?


I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
2 years ago
Translation

kOnto I have long been tied up, only the casino tells me that 21 days are waiting for the payment he

Automatic translation:
Public
Public
2 years ago
  1. file
Public
Public
2 years ago
Translation

There must be a way to get your money back

Automatic translation:
Public
Public
2 years ago
Translation

I am very grateful to you if you help me because I don't know what to do anymore

Automatic translation:
Public
Public
2 years ago

Since when is your withdrawal pending, please?

Public
Public
2 years ago
Translation

oD January 11

Automatic translation:
Public
Public
2 years ago

Dear ediflako,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/casinowin-bet-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news