The player from the UK complains about delayed withdrawal. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
CasinoWin.bet - Player is enquiring help.
Black points: 131
Amount: £1,300
CasinoWin.bet
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
CasinoWin.bet has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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2 years ago
Dear Terryann,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Kristina
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2 years ago
I have been with casinowin.bet for ages I have deposited thought the game lost a few times then I won I requested a withdrawal 3 weeks ago and keep getting told the same thing over and over again please be patient live chat say the same thing and emailed them numerous time to be told 7 to 21 business days still nothing has happened and still no money
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2 years ago
Thank you for shedding more light on this case, Terryann. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you in advance.
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2 years ago
Hi I haven’t had a withdrawal before as I went though all this with them so had to just play my money but this time is a big win yes I am in contact with them but they just keep fobbing me of with 7 to 21 business days
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2 years ago
Dear Terryann,
Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.
The casino can reopen this complaint anytime.
