The player's deposit did not arrive and is missing for 2 days. The complaint was resolved as the player's money was funded.
CasinoVoila - The player's deposit did not arrive.
Amount: €2,000
CasinoVoila
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
CasinoVoila has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made several deposits at the casino the day before yesterday and yesterday. A total of 2,100 euros. A deposit of 100 euros was credited immediately, the other 2,000 euros are still missing. All deposits via Sofortüberweisung.
Customer service said the money will be credited in a few hours, then said the money will be sent back to me, now it says the money will be visible in my account in the next few days.
They don't want it returned
Automatic translation:
Public
Public
2 years ago
Hello Ron,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoVoila. Please allow me to ask you a few more question before we would move forward.
Was all the deposits credited from your payment account? When exactly did you deposit into the casino? Did you also try to contact your payment provider for a refund?
Please note that it can happen that the deposit is delayed a day or two specially if you did it during the weekend.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello
I made the deposits on 29.03 and 30.03. So far nothing has been credited to the casino nor have I received a refund. In the meantime, the casino has requested my account statements, nothing more happened.
I have already complained to the payment provider but have not yet received an answer.
Automatic translation:
Public
Public
2 years ago
Hello Ron,
Did you provide them the proof of payment? When exactly did you send it? Be sure to wait at least a week after you send it to the casino as they have to process it too.
Public
Public
2 years ago
Dear Ron,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
