The player from Indonesia has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
Dear ryntfk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings have been accumulated from a freeúNo Deposit bonus? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela