HomeComplaintsCasinotoken.com - Player’s criticizing terms and conditions.

Casinotoken.com - Player’s criticizing terms and conditions.

Amount: ??

Casinotoken.com
Safety Index:Low
Submitted: 29 Apr 2020 | Case closed : 25 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Portugal is questioning the casino’s credibility and Terms and conditions’ accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Casino has no fears and conditions serve data protection. About obliged to accept the terms and conditions without being available for reading. Casino not credible.

Automatic translation:
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4 years ago

Dear Pedro,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that you’ enquiring about terms and conditions of the casino? Please follow this link: https://www.casinotoken.com/terms-and-conditions.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela


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4 years ago
Translation

Greetings.

This casino is not explicitly intended to store data securely, not to give to third parties and only with our authorization to manipulate the data. It is not explicit about the types of security used in data maintenance and for how long. Aromas Casino states in its Terms and Conditions that the client gives explicit authorization for the transfer of data to third parties if the institution deems it "necessary".


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4 years ago
Translation

The casino does not give the chance to bank transfer badly giving the good intention to keep track.

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4 years ago

Dear Pedro,

How we could be at your assistance? 


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4 years ago

Dear Pedro,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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