HomeComplaintsCasinoMega - Player's access to casino site has been denied.
CasinoMega - Player's access to casino site has been denied.
Amount:
¥270,000
CasinoMega
Safety Index:High
Safety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
14 Jan 2024
|
Case closed : 12 Feb 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
The player from Japan had won $1800 and requested a withdrawal. However, he had been unable to access the site due to an 'AccessDenied' message, which prevented him from withdrawing his winnings. After a series of communications, the player mentioned that he had used a first deposit bonus and met the wagering requirements. However, the casino had asked for additional wagering, which the player contested. The player did not respond to our last messages. As a result, we had to reject this complaint.
The player from Japan had won $1800 and requested a withdrawal. However, he had been unable to access the site due to an 'AccessDenied' message, which prevented him from withdrawing his winnings. After a series of communications, the player mentioned that he had used a first deposit bonus and met the wagering requirements. However, the casino had asked for additional wagering, which the player contested. The player did not respond to our last messages. As a result, we had to reject this complaint.
Can you please send me a chat transcript or email correspondence you had with the casino regarding the issue with wagering of the bonus not counting properly?
Could you please send me your gaming history? Send the information to my email at tomas@casino.guru
I'll await your reply.
Thanks for the clarification.
Can you please send me a chat transcript or email correspondence you had with the casino regarding the issue with wagering of the bonus not counting properly?
Could you please send me your gaming history? Send the information to my email at tomas@casino.guru
Thanks for your message, I apologize for the late response.
Please note when the rules of the bonus are broken, and the casino requests you to complete additional wagering as a result, we would consider it justifiable.
Could you please clarify if your account is still blocked?
Thanks for your message, I apologize for the late response.
Please note when the rules of the bonus are broken, and the casino requests you to complete additional wagering as a result, we would consider it justifiable.
Could you please clarify if your account is still blocked?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear JIN_KORO,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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