The player from United Kingdom has requested a withdrawal seven weeks ago, unfortunately, it has not been received yet. The complaint was closed as unresolved as the casino did not respond to us within the given time.
CasinoMarriott - Player’s withdrawal has been delayed.
Black points: 510
Amount: €1,800
CasinoMarriott
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Withdrawal made on 4th Feb and still not processed / on hold. No answer to emails. Live chat regularly claim COVID issues and that finance team will contact me ASAP but nothing materialises.
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3 years ago
Dear Aaron,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received any payments in the past? Could you please confirm that your account has been successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Hi
yes withdrawal still pending and account fully verified and no not received any payments from these as first withdrawal attempt.
seems to be exactly the same problem as all other complaints on here for Marriott.
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3 years ago
Thank you very much, Aaron, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
I would like to ask CasinoMarriot to join us and help us resolve the player's issue.
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3 years ago
We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved.
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3 years ago
Dear Aaron,
Unfortunately, we haven't receive any respond from the casino. I'm really sorry but as the casino seems to be non-responsive, there isn't much we can do for you in this case. We will be now forced to close the complaint as "unresolved", which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
