CasinoMarriott

Hi

I received a deposit bonus at this casino followed by free spins. With these I won around € 10. Then I played the whole night to meet the sales conditions and during this I contacted the support several times but received no information. I earned over € 11,000 by the morning but still haven't met the wagering requirements. When I asked again, I was informed that there should have been problems with the game and that after fixing it I would have to meet the wagering requirements again or my winnings would be reduced to 10 times the deposit (€ 200).

however, this is the operator's failure and I am being cheated twice.

And it can't be that you are constantly cheated out of your winnings in some casinos due to strange clauses.

would be really grateful if you can help me

best regards

Moses

Hi

I received a deposit bonus at this casino followed by free spins. With these I won around € 10. Then I played the whole night to meet the sales conditions and during this I contacted the support several times but received no information. I earned over € 11,000 by the morning but still haven't met the wagering requirements. When I asked again, I was informed that there should have been problems with the game and that after fixing it I would have to meet the wagering requirements again or my winnings would be reduced to 10 times the deposit (€ 200).

however, this is the operator's failure and I am being cheated twice.

And it can't be that you are constantly cheated out of your winnings in some casinos due to strange clauses.

would be really grateful if you can help me

best regards

Moses

Hallo

habe in diesem casino einen einzahlungsbonus mit anschließend gestückelten freispielen erhalten. Mit diesen habe ich um die 10€ gewonnen. Dann habe ich die ganze Nacht gespielt um die Umsatz Bedingungen zu erfüllen und während dessen mehrere Male den Support kontaktiert aber keine Information erhalten. Habe bis zum Morgen über 11000 € erspielt aber die umsatzbedingungen wohl immer noch nicht erfüllt. Auf erneutes Nachfragen wurde mir mitgeteilt, das es Probleme mit dem spiel gegeben haben soll und ich nach beheben erneut die umsatzbedingungen erfüllen muss bzw. mein Gewinn auf das 10 fache der Einzahlung (200€) reduziert wird.

allerdings ist das doch Versagen des Betreibers und ich werde hier doppelt betrogen.

und es kann doch nicht sein das man ständig in irgendwelchen Casinos aufgrund komischen Klauseln um seinen Gewinn geprellt wird.

wäre echt dankbar wenn ihr mir helfen könnt

beste grüsse

moses

Amount: €11,000

CasinoMarriott - Player has experienced a technical glitch.

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Case summary

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