Home Complaints CasinoMarriott - Player has experienced a technical glitch.

Amount: €11,000

CasinoMarriott - Player has experienced a technical glitch.

3.5/10 Bad reputation
Submitted: 21 Feb 2021 | Case opened
Current status

Waiting for player to reply

3d 16h 54m 51s

Case summary

4 days ago - 23 Feb 2021

The player from Germany has experienced a technical glitch while completing bonus wagering requirements.

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I received a deposit bonus at this casino followed by free spins. With these I won around € 10. Then I played the whole night to meet the sales conditions and during this I contacted the support several times but received no information. I earned over € 11,000 by the morning but still haven't met the wagering requirements. When I asked again, I was informed that there should have been problems with the game and that after fixing it I would have to meet the wagering requirements again or my winnings would be reduced to 10 times the deposit (€ 200).

however, this is the operator's failure and I am being cheated twice.

And it can't be that you are constantly cheated out of your winnings in some casinos due to strange clauses.

would be really grateful if you can help me

best regards


Automatic translation

Dear Mophet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game and bonus histories along with any relevant communication to petronela.k@casino.guru?

I received screenshots that you’ve uploaded while filing this complaint, unfortunately, they’re blurry.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,


Mophet has 3d 16h 54m 51s to reply