The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his money.
Casinoly - The player's withdrawal is delayed.
Amount: €500
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Casinoly has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been waiting for the payment for almost 2 weeks, support talks about technical difficulties with the payment using ready-made text modules and then ends the chat immediately. There is no response to e-mails
Automatic translation:
Public
Public
2 years ago
Hello idobins56,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casinoly Casino. Allow me to ask you a few more question before we would move forward.
Is your account already verified? If yes, when did you finish the process? Did you use any bonus to accumulate your current winnings?
Please forward any relevant screenshot or chat to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
No, no bonus, verification not possible because it is not available in the account, Casinoly's answer during the chat was immediately after the payout, I receive an email for verification. The whole thing is obviously just a consolation not to pay off. It reminds me a lot of the previous RTG Casino groups that never paid out, the statements were always similar. There were never any profits.
Automatic translation:
Public
Public
2 years ago
Translation
I have just received an email that the payment has been approved and should be on my account within 3-5 working days. Let's wait and see, if money arrives, I'll get back to you right away.
Automatic translation:
Public
Public
2 years ago
Thank you idobins56 for keeping us updated. Will set the timer back to you until you let us know if the money arrived.
Public
Public
2 years ago
Translation
Money received today. Thanks for the help, you guys are the best. Thank you.
Automatic translation:
