Casinoly - Player's withdrawals vanished without proper explanation.

I made 3 withdrawals of 500 euros04/01/2024, 5/01/2024,06/01/2024 and although the 3 withdrawals have disappeared from my account i haven't received any money. When i ask the casino why this is happening they don't give me any specific response. After 2 weeks they remembered to tell me about the verification that until that moment nothing was written on my account. After that, i followed their suggestions and i have sent more than 5 times my card but without explanation, they wanted to confirm it again. Its more than one mont that passed and until now i have no response from them .

Hello trufnteniko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The money was mine normally without bonus. The profits were made on 3/1/2024 and by 11/1 after my own multiple questions they told me about identification. 15/1 they accept my passport and since then I send them the card and after 2 or 3 days they ask me again for identification of the card without telling me that it was rejected or why this is happening. The last communication was made last week without getting an answer about what is happening and I will not get my money either.

Hello trufnteniko,

Can you please forward your deposit, bonus and betting history together with the communication between you and the casino regarding this issue to nikolas.b@casino.guru?

I had uploaded the print screens but from what I can see they were never uploaded to you. Now I go to add and it doesn't allow me to because permissions are denied. How can I forward you the history otherwise??

fan.nolimitcity.com/replay/zohugahaponiraheyakumudosazekanokuzigupirekoyodose

fan.nolimitcity.com/replay/zohugahaponiraheyakumudosazutamiheseesizipazakoda

Because you don't even let me upload a video from the game where the biggest profits came from, that's why I'm copying and pasting the urls as text above

Hello trufnteniko,

As stated in my previous post, forward it to nikolas.b@casino.guru.

Dear trufnteniko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.