The player from India had a withdrawal request of 4900 INR that was refused by Casinoly, after which his account was deactivated without any given reason. The player had stated that the casino hadn't requested any verification process, and his winnings were from real money gameplay. Despite his attempts to contact the casino, he hadn't received any response. We had suggested the player to wait for the casino's response as it could have been related to the verification process. However, after we extended the timeline, the player didn't provide any further updates, which led us to close the complaint.
Casinoly - Player's withdrawal refused and account disabled.
Amount: 4,900 INR
Casinoly
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Casinoly has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
I had withdrawn 4900 INR From Casinoly but these people refused my withdrawal and disabled my account without any Reason. I Don't Know Why. Please Help Me Casino Guru Team.
Public
Public
7 months ago
Hello MrSantosh03,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was the remaining balance on your account real money or bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
1) These people have not asked me for any verification, they say that no verification is required for withdrawal.
2) I did not take any bonuses in the game.
3) Withdrawal was made in the same method in which I deposited.
4) I had played the game with real money and won and I had completely fair gameplay.
5) I Used Real Details In Casino Account.
Everything Is Good But I Don't Know Why They Disable My Account 😭
Public
Public
7 months ago
Hello MrSantosh03,
Is there any communication between you and the casino regarding this case which you can forward to nikolas.b@casino.guru?
Public
Public
7 months ago
Their customer service is very bad, they say that we do not have any information, please mail us. And when I mailed, no reply has come till now, it has been 6 days now.
Public
Public
7 months ago
Hello MrSantosh03,
Sometimes the casino may block the account until the verification process is finished and as it been less than 14 days, I would recommend to wait for the casino to answer. Is there any update from them since?
