Casinoly - Player's withdrawal refused and account disabled.

I had withdrawn 4900 INR From Casinoly but these people refused my withdrawal and disabled my account without any Reason. I Don't Know Why. Please Help Me Casino Guru Team.

Hello MrSantosh03,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was the remaining balance on your account real money or bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1) These people have not asked me for any verification, they say that no verification is required for withdrawal.

2) I did not take any bonuses in the game.

3) Withdrawal was made in the same method in which I deposited.

4) I had played the game with real money and won and I had completely fair gameplay.

5) I Used Real Details In Casino Account.

Everything Is Good But I Don't Know Why They Disable My Account 😭

Hello MrSantosh03,

Is there any communication between you and the casino regarding this case which you can forward to nikolas.b@casino.guru?

Their customer service is very bad, they say that we do not have any information, please mail us. And when I mailed, no reply has come till now, it has been 6 days now.

Hello MrSantosh03,

Sometimes the casino may block the account until the verification process is finished and as it been less than 14 days, I would recommend to wait for the casino to answer. Is there any update from them since?

Dear MrSantosh03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.