The player from Malaysia had his account closed due to provider’s decision. We rejected the complaint because the player didn't respond to our messages and questions.
Block my account when i submit the withdrawal,
Block my ip address for not allow me to contact customer service, i success contact their customer service after i change handphone, they said is game provider problem and no more reply me anymore.. bad service, poor casino..
Dear Nicholas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? Could you forward any relevant communication between you and the casino to petronela.k@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Petronela