The player's unable to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.
Casinoin - The player's unable to withdraw his balance.
Amount: €900
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good Evening ,
I have been playing at this particular Casino for quite some time now.
Unfortunately I have an issue when I do a download.
While my account is verified and having made withdrawals in the past, in my last withdrawal my withdrawals were suspended.
By sending a message to the Helpdesk, they say that the Specialists will solve it, while until recently my withdrawals were made normally.
This is unacceptable as my account is verified and I have made withdrawals in the past.
Please for your help.
Thanks
Automatic translation:
Public
Public
1 year ago
Hello Tolis12,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was the last time you received a payout from the casino? Did you accumulate your winnings with real money or did you use a bonus? What do you mean by "suspended" - did it get rejected or what is the issue with it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good Evening ,
The last ascension was at the end of May.
The money was earned without any active bonus.
My withdrawals are Pending and while I talk to the chat every day they are unable to give me any explanation.
I should point out that my account is verified and I have made withdrawals in the past.
The last time I spoke with the casino was today.
The excuse is that they do not know the reason why the withdrawals did not proceed and that the Specialists have taken over.
Thanks and I hope I helped
Automatic translation:
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