Casinoin - Player's withdrawal request is unjustifiably declined.

The withdrawal is taking way too long and they declined it without giving me any reason. Moreover, they put the money back into my account without any explanation. Also, they do not respond promptly to live chat.

Dear elsaalampor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The withdrawal is still pending and they keep telling me the same thing that there are technical problems without specifying what they are. It's been almost a week since I made a withdrawal request and I'm waiting.. it's already been rejected once.. I didn't need to identify myself and it's not the my first withdrawal..my previous withdrawals were done very quickly..in the penultimate and this one, however, they do the same thing to me. they delay them a lot and there are technical issues..they don't have an answer to give me

Hello elsaalampor,

Have there been any developments since our last conversation, please? Looking forward to hearing from you.

Dear elsaalampor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They asked me for documents for identification, I sent them and they also asked for documents from a card that I had used in the past and I had canceled it, that is, I had not used it at all in the last year. They asked me for a document that says that this card is invalid.. as you understand it was very difficult to find this entry so I gambled the money I had and I'm never going to enter this casino again.. the least I can say is that they are scammers not so much for the money but for the joke .. it can't be close in 2 years to play and make withdrawals without any identification and then they asked you for records to send them and they asked for something that there is no chance of finding... just tell people not to play

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We rejected this complaint as the funds had been lost before the verification process was completed.