The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.
The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.
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