The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn't respond to our messages and questions.
Casinoin - Player’s struggling to withdraw winnings.
Amount: €981.53
Casinoin
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Casinoin has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
What is not normal is that you can deposit in 50 ways and withdraw in only one. I bought extra box storage to be able to deposit as a verification. My first deposit was quick and easy and now I still have this balance to withdraw and it has been for me at least 5 times for days. Day rejected. I get an email with a failed payout, please contact support. After the contact you only find out that she allegedly had technical problems, they are working on the solution, but unfortunately this is not the case. I really can't understand why they rate the casino so well. One is held from the side and I suspect that they are doing everything possible to gamble away my credit. There is also the fact that you have to pay 5% fees when withdrawing, but this is not done
Automatic translation:
Public
Public
3 years ago
Dear Cuvuv,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
I successfully paid out 6 days ago. Now they always say that there are errors when paying out but the reason is not known. I can forward the emails to you.
Automatic translation:
Public
Public
3 years ago
Cuvuv, we received an email from you that your winnings have been paid out. Can we consider this issue resolved? Do I have your permission to close the complaint?
