The player from Greece is not able to withdraw their winnings. All withdrawal requests were canceled. The complaint was rejected because the player didn't respond to our messages and questions.
Casinoin - Player's struggling to withdraw their winnings.
Amount: €3,000
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Untrustworthy casino. It cancels your withdrawals under the pretext that there is a problem which they assign to the experts from what they say but it is never solved.
I have had the same withdrawals canceled 6 times.
I made a deposit of €2,500 on 3/28 I lost all my money.
I made a deposit again on 31/3 €1,000
I won €4,400
I made a withdrawal of €1400 and my balance is being canceled from the 31st of the month.
They keep telling lies that there is a problem. To return the money I deposited is €3,500. They are thieves and they only want to collect and not give.
From what I understand this is the tactic they say there is a problem so you play them again and lose them.
Don't let unreliable people play there because they are thieves.
Automatic translation:
Public
Public
1 year ago
Dear Nantia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello.
I have made withdrawals on 3/31 successfully.
From then on, all changes cripple them.
I never got any bonus.
I played all the time with my own money.
I was not asked to verify.
Automatic translation:
Public
Public
1 year ago
Translation
They just asked me to verify.
after many lies that there is a problem for so many days with the payment provider they finally ask for verification but as they claim the verification is not related to withdrawing my money.
They won't let me take them. I have made €3,500 in deposits.
I need to get my money back people are dangerous don't bet in this casino.
They don't ask for anything in the deposits and there is no problem.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, Nantia. I fully understand your frustration, however, we always give casinos two full weeks to process each payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
