HomeComplaintsCasinoin - Player’s complaining about poor customer service.

Casinoin - Player’s complaining about poor customer service.

Amount: €25

Casinoin
Safety Index:High
Submitted: 31 Oct 2020 | Case closed : 16 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from India is highly dissatisfied with customer service and promotional offers. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Very poor customer care response, bonous without requirment. No use.

Public
Public
4 years ago

Dear Sunil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Sunil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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