The player from Greece has opened over 20 different accounts at the casino despite previous self-exclusions due to addiction, using the same two cards for deposits. They request a goodwill gesture of 1000 euros for the financial losses incurred.
Casinoin - Player's accounts have been repeatedly opened and closed.
Amount: €1,000
Casinoin
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
4d 1h 53m 34s
Case summary
3 days ago
Public
Public
1 week ago
Translation
Good evening! At the casino company, I must have opened over 20 different accounts with different emails and details!! I deposit money using two specific cards across all these accounts! Each time, I close my account due to addiction, and they allow me to open another account, depositing with the same cards! I have lost a lot of money at this company! I am financially ruined! I request a goodwill gesture of 1000 euros for the destruction I have suffered!
Automatic translation:
Public
Public
1 week ago
Dear rvas,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoin.
Please allow me to ask you a few questions, so I can better understand the situation.
- When was the first time you informed the casino about having a gambling problem?
- Have you informed the casino about your active self-exclusion and about your ability to open multiple accounts despite this?
- Have you requested a refund from the casino already? With what result?
- Are your accounts in the casino already blocked?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 week ago
Translation
I haven't kept any screenshots and can't find why all my accounts are closed due to early addiction gambling! I have asked for a refund to no avail! I have already informed the casino about everything but to no avail! They don't care about anything!
Automatic translation:
Public
Public
3 days ago
Dear rvas,
I apologize but without supporting evidence there is little assistance we can offer.
Gather any evidence you might have regarding the situation and send it to my email at tomas@casino.guru
Try to provide context and a timeline for the evidence you manage to submit to me.
rvas has 4d 1h 53m 34s to reply
