The player from Greece had opened over 20 different accounts at the casino despite having previously self-excluded due to addiction, using the same two cards for deposits. They had requested a goodwill gesture of 1000 euros for the financial losses incurred. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.
Casinoin - Player's accounts have been repeatedly opened and closed.
Amount: €1,000
Casinoin
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
1 month ago
Translation
Good evening! At the casino company, I must have opened over 20 different accounts with different emails and details!! I deposit money using two specific cards across all these accounts! Each time, I close my account due to addiction, and they allow me to open another account, depositing with the same cards! I have lost a lot of money at this company! I am financially ruined! I request a goodwill gesture of 1000 euros for the destruction I have suffered!
Automatic translation:
Public
Public
4 weeks ago
Dear rvas,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoin.
Please allow me to ask you a few questions, so I can better understand the situation.
- When was the first time you informed the casino about having a gambling problem?
- Have you informed the casino about your active self-exclusion and about your ability to open multiple accounts despite this?
- Have you requested a refund from the casino already? With what result?
- Are your accounts in the casino already blocked?
- Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 weeks ago
Translation
I haven't kept any screenshots and can't find why all my accounts are closed due to early addiction gambling! I have asked for a refund to no avail! I have already informed the casino about everything but to no avail! They don't care about anything!
Automatic translation:
Public
Public
3 weeks ago
Dear rvas,
I apologize but without supporting evidence there is little assistance we can offer.
Gather any evidence you might have regarding the situation and send it to my email at tomas@casino.guru
Try to provide context and a timeline for the evidence you manage to submit to me.
