Casinoin - Player has been accused of opening multiple accounts.

Dear Prabha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise, if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no, this is the first time i have registered on casinoin , no one else from my house or my friend has used my device to make multiple account on casinoin, further more i have provided them my identity proof, bank statement , with selfie as per their demand, if someone else has made the account using my credential, i request casinoin to ban their account and transfer my winnings to my bank account

Thank you very much, Prabha, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Prabha,

I looked at your complaint and will do my best to help you. I would like to invite Casinoin into this conversation. Casino, can you please specify why did you close the player's account? Please, send me evidence to my email: viliam.v@casino.guru.

We would like to ask the Casinoin to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Neither they are giving withdraw nor they are giving any explanation, even they are not ready to refund my deposit, this is very serious issue and I think casinoin players should be aware what their management is doing, and should stop playing in casinoin

And i have one request from casino guru, kindly mark casinoin fraud so that more users can not fall into their trap and loose money in this fake casino

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Dear Prabha,

I’ve reopened this complaint as per the casino's request. Casino contacted me by email and they've provided evidence that you're having multiple accounts. Unfortunately, I am forced to reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.