The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Casinoin - Player believes that their withdrawal has been delayed.
Amount: €50
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello...
I hope you can help me..it's not so much for the big amount...but it's because they are mocking me and not giving me an answer.
Every day as soon as the evening goes by they cancel my withdrawal without telling me the reason..nor do they explain to me any more reason..what they keep telling me is that their technicians are working and they will do it as soon as possible....
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1 year ago
Dear kiriakospapagiann,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
If my withdrawal was being processed and held there I would have no problem.I would wait.
But I'm telling you that they cancel it without telling me the reason... and the money is returned to the account. They don't explain anything to me and keep telling me the same things...
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1 year ago
Translation
Let me point out that I am not connected..with an email..but a mobile phone number.
I should also emphasize that I had previously withdrawn without any problems in the same way.
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1 year ago
Translation
The money was credited.
Thank you very much, casinoguru!!!
The incident should be closed
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1 year ago
Dear kiriakospapagiann,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
