The player from British Columbia was unable to contact customer support at the casino, despite claims of 24/7 service, as he was only directed to an FAQ page. He expressed frustration with the quality of customer service at various casinos. The complaint was not resolved as the player did not respond to the Complaints Team's inquiries, leading to its rejection.
CasinoGalaxy - Player finds casino customer support inaccessible.
Amount: Can$10,000
CasinoGalaxy
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
CasinoGalaxy has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Although they claim to have customer service 24/7 their is absolutly no way to contact any customer support. They send you to a faq page but that doesnt help me.
Is there any casinos out there that arent a complete scam. Ive tried so many and yet it seems as all they do is take your money and tell you to kick rocks
Public
Public
1 month ago
Dear dexterwidaiko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please clarify if there is any specific reason you need to get in touch with the casino?
Thank you very much in advance for your reply.
Best regards,
Kristina
