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Our independent casino review team has taken a detailed look at CasinoGalaxy in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. CasinoGalaxy has an Above average Safety Index of 6.5, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our CasinoGalaxy review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of CasinoGalaxy
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of CasinoGalaxy, we have looked closely into the Terms and Conditions of CasinoGalaxy and reviewed them. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.
CasinoGalaxy is a medium-sized online casino based on our estimates or collected information. It has a high amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
To our knowledge, CasinoGalaxy is absent from any significant casino blacklists. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
On the whole, also considering other contributing factors in our assessment, CasinoGalaxy has achieved a Safety Index of 6.5, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: CasinoGalaxy is linked to 3 other online casinos, based on the information we've collected. The Safety Index of CasinoGalaxy takes into account the qualities of all the interconnected online casinos. This connection has resulted in a decreased Safety Index.
T&Cs of CasinoGalaxy evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of CasinoGalaxy to be mostly fair.
Note: You can find our specific findings from the T&Cs evaluation here.
CasinoGalaxy player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 0 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,218 black points in total, out of which 1,218 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
CasinoGalaxy user reviews and feedback
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 1 player review of CasinoGalaxy so far. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Company information and licenses of CasinoGalaxy
CasinoGalaxy is in the ownership of Placebo Limited and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
CasinoGalaxy holds a gambling license in Comoros issued by Anjouan Gaming.
Withdrawal limits, win limits, and payment method options
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,500 per day
No win limit
EUR 15,000 per month
USD 2,500 per day
USD 15,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at CasinoGalaxy are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Russian
24/7
Japanese
24/7
German
24/7
Finnish
24/7
French
24/7
Norwegian
24/7
Polish
24/7
Turkish
24/7
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at CasinoGalaxy, withdrawals, and other potential areas of concern. According to our tests and collected information, CasinoGalaxy has an average customer support.
CasinoGalaxy slots and casino games
CasinoGalaxy gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 41 providers. This includes Pragmatic Play, Igrosoft, Betsoft Gaming, Evoplay, Ezugi, GameArt, SoftSwiss, Wazdan, Habanero, Belatra Games, Relax Gaming, Lucky Games, Nucleus Gaming, Smartsoft Gaming, Turbo Games, Groove, Hölle games, Absolute Live Gaming (alg), Lucky Streak, Mancala Gaming, Spadegaming, AvatarUX, Spribe, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, Zillion Games, Popiplay, TrueLab Games, Spinza, Reevo, Barbara Bang, Vibra Gaming, Mascot Gaming, Onlyplay, Netgame, Mplay, Spin Fury Gaming, Jade Rabbit Studio, Ka Gaming.
CasinoGalaxy bonus offers and codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 2 bonuses from CasinoGalaxy in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to CasinoGalaxy bonuses.
This is a place to share experience with CasinoGalaxy. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Another casino that leads the way towards a new, eye-pleasing interface. A modern, visually high-quality casino. You are verified very quickly and easily, there is a no deposit bonus, you don't have to look for it, scratch it, you just get it right away and that's all for me, it says good things about the casino. Although I treat these bonuses as fun to look at new slot machines. This is a nice way to present this toy to start with.
Kolejne kasyno które przeciera szlak ku nowemu miły dla oka interfejs. Nowoczesne wysokiej jakości wizualnie kasyno. Bardzo szybko i łatwo przechodzisz weryfikację jest bonus bez depozytu nie trzeba go szukać wydrapywać poprostu dostajesz go odrazu i tyle dla mnie to dobrze świadczy o kasynie. Chociaż te bonusy traktuje jako zabawę do popatrzenia na nowe automaty. To przyjemny sposób wręczenia tej zabawki na start.
The menu works well. First, after verifying everything, I received a no-deposit bonus out of nowhere and it made me happy, so I clicked and left the casino and see what happens next.
Sprawnie działa menu ja najpierw po weryfikowałem sobie wszystko bonus bez depozytu dostałem nie wiadomo kiedy i taki mnie ucieszył trochę po klikałem i zostawiam sobie to kasyno zobaczę co będzie dalej.
It's still in shape
Narazie trzyma fason
Safety Index explained
Safety Index of CasinoGalaxy explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoGalaxy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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