CasinoGalaxy Review

Name: CasinoGalaxy Review
Item: CasinoGalaxy
Rating: 5.3
Author: Katarina Duboak

5.3/10Safety Index Below average by Casino Guru

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CasinoGalaxy Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Find on Google

Show company details

Payment methods

Withdrawal limits

per month

$15,000

per day

$2,500

Established 2023

Estimated annual revenues

< $1,000,000

Licensing Authorities

Casino operates without an official license!

OverviewBonusesUser reviews1Safety Index explainedDiscussion1Payment methods5

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

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CasinoGalaxy Review

We've thoroughly reviewed CasinoGalaxy and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. CasinoGalaxy is related to other online casinos listed below and its rating is also negatively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, CasinoGalaxy is a smaller online casino revenue-wise. It's part of a group of related casinos. However, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

CasinoGalaxy is operating without a valid license.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 925 black points in total, out of which 925 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

As we already mentioned, CasinoGalaxy has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

per month

$15,000

per day

$2,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers
Show all (38)
Game providers (38)

CASINO SCREENSHOTS

Positives

Bitcoin accepted
Live dealer games are available
Nice website
24/7 Customer support

Negatives

No license
Relatively new casino, not yet proven by time

Interesting facts

The website uses a translation feature to reach players in many languages

Author & Guarantor: Katarina Duboak Last updated: 07 Nov 2023 Anything incorrect or missing? Let me know

CasinoGalaxy bonuses

Browse all bonuses offered by CasinoGalaxy, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of CasinoGalaxy

This is a place to share experience with CasinoGalaxy. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 1 user

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Casino Guru

We want players to understand gambling.

marcinqszwed

Apprentice

• 6 months ago

Another casino that leads the way towards a new, eye-pleasing interface. A modern, visually high-quality casino. You are verified very quickly and easily, there is a no deposit bonus, you don't have to look for it, scratch it, you just get it right away and that's all for me, it says good things about the casino. Although I treat these bonuses as fun to look at new slot machines. This is a nice way to present this toy to start with.

The menu works well. First, after verifying everything, I received a no-deposit bonus out of nowhere and it made me happy, so I clicked and left the casino and see what happens next.
Sprawnie działa menu ja najpierw po weryfikowałem sobie wszystko bonus bez depozytu dostałem nie wiadomo kiedy i taki mnie ucieszył trochę po klikałem i zostawiam sobie to kasyno zobaczę co będzie dalej.

It's still in shape
Narazie trzyma fason

Safety Index of CasinoGalaxy explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoGalaxy. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.3/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Warnings

Other factors

Operates without a license

Complaints about CasinoGalaxy and related casinos (7)

7All1Opened2Not solved0Solved4Rejected

Complaints directly about CasinoGalaxy

Case closed Our verdict

Player stopped responding

Disputed amount: €3,500

Player’s winnings confiscated due to IP issues.

The player from France had had her account blocked by an online casino due to an alleged abusive IP connection after she had won 3,500€ from two deposits of 20€ each. The player had refuted this claim, stating she had only used her own computer's IP address. The account had been blocked before the casino could validate her documents, and no bonuses were used for the deposits. Despite our efforts to contact the casino for clarification, we had received no response. The casino's lack of cooperation and absence of a valid license had led us to mark the complaint as 'unresolved', potentially impacting the casino's rating negatively. The player had been advised to select casinos based on reviews and ratings in the future to avoid similar issues. We’ve reopened this complaint at the request of CasinoGalaxy. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player has asked to provide documents for Know Your Customer (KYC) and Anti-Money Laundering (AML). The player has not responded to this requirement and we were forced to close this complaint as rejected due to the player's lack of cooperation.

Complaints about related Scarlett Casino (1)

Case opened Current status

Waiting for casino to reply

1d 8h 51m 49s

Disputed amount: A$500

Player faces undetermined wagering requirement blocking withdrawal.

The player from Australia was puzzled by an 'unfulfilled wager' blocking his withdrawal. Despite several deposits and bets made without promotions or bonuses attached, his withdrawal of $460 AUD remained blocked by an unexplained wagering requirement. After multiple attempts to resolve the issue with online and email support, he is still awaiting a response.