CasinoFriday - Player’s struggling to withdraw his winnings.

Dear All,

This is with reference to mya Account held with Casinofriday.

I had requested for withdrawal of 650euros on 4th March, which they delayed and initiated on 8th March to my Indian bank account which was received by my bank on 12th March.

However the payment provider of Casinofriday didn't mention the purpose code at all and when I had asked them to share correct purpose code of fund transfer cand Swift copy they kept giving me false promises for 9days that you will get it by email.

Yesterday on 13th March my bank had to return funds back to originator due to non availability of Valid purpose code.

They infact received only 615 euros instead 650euros so bank commission must have got applied.

I'm losing my funds as such due to Irresponsible behaviour by Casinofriday who seems to be deliberately delaying and giving wrong details of fund transfer to ensure that it will not get transferred to the player, as otherwise they would have shared the Swift copy to me immediately when I had asked for.

This needs immediate attention as Casino seems to be fake as they deliberately send details with wrong purpose code.

Dear umesh1jai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have received any payments in the past?

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Additionally, please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes my account ie completely verified by casino and even KYC was approved. Post which they initiated transfer also but with some fake purpose code which never existed as confirmed by my bank.

So this looks like deliberately done by casino so that funds will not be credited anywhere.

I'm from India and Indian banks accepts funds only with the valid Purpose code mentioned in the Swift instruction.

Please find link of valid Purpose codes list as per Indian Banking Regulatory body as below.

www.rbi.org.in › upload › pdfsPDF

Web results

Purpose Code - Reserve Bank of India

I would also need to know what should be the purpose code even I should be informing my bank if I get funds from online casino winnings.

Thank you very much, umesh1jai, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello umesh1jai,

I looked at your complaint and will do my best to help you. I would like to invite CasinoFriday into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello and thank you for raising this.

First of all, I want to apologize for the delay, we have worked hard to try to solve this internally and I can now give you the great news that the full amount of €650 is back on your account and you can withdraw via bank transfer.

A few things to be aware of, that we discovered working on this matter:

The reason for this delay is not because we deliberately delayed it, we would never want to do that to our players in any way, but rather that this was issued late on a Friday, and due to the weekend kicking in, it was not processed until the following Monday.

The purpose code you mentioned is not required, as this was a SWIFT transaction there is never any need for a purpose code. Our payment provider also did not quite understand why the bank reverted the transaction.

The amount difference (€650 vs. the €615 you received), is because of the SWIFT transfer and that your bank would take as a fee like you also mentioned yourself.

Just want to close this off by saying it was not perfectly handled by us, and we apologize for the delays and lack of clarity we have given in this case, and rest assured it will not be happening again in the future.

Thanks for your patience,

Alexander

Dear umesh1jai,

try to ask for a withdrawal via bank transfer and let me know about your progress, please.

Hi,

Bank transfer will again create same problem hence I have requested for withdrawal using BITCOIN.

My Bitcoin has same bank account linked to which I had earlier requested for withdrawal amount to be transferred via bank transfer.

Dear Casino,

is it ok for this player to ask for withdrawal using Bitcoin?

Hello,

Seems like everything is in order. Withdrawal has been made and approved from our end.

Kind regards,

Alexander

Well it's not ok as 2days now funds not reached yet to my Bitcoin Account

Hello,

It was approved on our side on the 18th - it should, if it isn't already, be available soon in your wallet.

I saw that you send me an email as well, just get back to me through there if you keep having issues with the withdrawal. However, it should not be any issues from now.

Many thanks,

Alexander

Noted Alexander

Alexander, I have not received funds yet in my Bitcoin Account.

Understand it's almost a month now.

Hello,

Like I have mentioned earlier - the withdrawal was approved on our end on the 18th.

Everything looks like it should on our end. If required I can send you the address of your transaction in case you need to look into it further.

Thanks,

Alexander

Alexander your team doesn't process any payment. They only give false promises.

May be this is the protocol of your casino just to accept payment and delay withdrawal to such an extent that Customers will abuse you all so ghat you all close Account stating Bad Customers behaviour.

Do yiu think it's justifying unable to transfer funds for 20 days where other casino takes merely 2 days.

Vince can't yiu escalate to legal authorities

Hello again,

Like I stated previously - it has been processed and approved on our end on the 18th.

When it comes to cryptocurrency transfers, depending on your wallet it can be subject to delays.

Like I stated previously, I have sent you the address to the transaction in an email.

Thanks,

Alexander

Also, you can simply track the transaction here:

https://mempool.space/address/1rgmzM6vd7n5LXM4VjKfpXdoNB8XQP5Fq

You can see that the amount has been received to the address (approved from us) but not yet sent (received to your wallet).

Like I stated above, it can be subject to delays. I will speak to our payments team tomorrow when they are available again and make sure to get back to you in case I get any significant updates, but I believe it's just a regular processing time in this matter.

Thanks,

Alexander

We would like to ask the CasinoFriday to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We have already replied (see above).

This has been solved and the transaction has been completed and received by the player.

Not sure if there is anything else to respond to unless I am missing something.

Thanks,

Alexander

Dear umesh1jai,

did you receive your winnings, please?

Yes I have received it. Thank you

Dear umesh1jai,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru