CasinoFriday - Player requests full deposit refund.

Hello,

I was playing on the CasinoFriday website and after the games, I made a complaint to them about a breach of license terms (Estonian license)

and requested part of my deposits back.

I received a reply from them that they are not under the jurisdiction of the Estonian license, but they have a Curacao license, the terms of which I agreed to when I created an account with them, so they claim my complaint is unfounded.

This came as quite a surprise to me as I went directly to their website through a link from the Estonian Tax and Customs Board's pages, and CasinoFriday's website has the Estonian Tax and Customs Board's logo, as well as Finnish text, which does not mention anything about a Curacao license. They only had the Estonian Tax and Customs Board's logo on their website, and the link underneath led to the Estonian Business Register.

In Finland, all their partners also advertise the Estonian license and tax-free winnings for CasinoFriday players.

Currently, the operator in question has modified their website to include the correct license.

Attached to this complaint are screenshots from before they changed their website. These show how they intentionally advertised a safer license to attract Finnish players.

The screenshots are public information, so they can be published.

In my opinion, they have seriously misled customers and Finnish players.

-Twenty-Five Tipper

Attachment 1

https://www.emta.ee/en/business-client/registration-business/gambling-operators/list-legal-gambling-operators

Link on Tax and Customs Board's website.

Attachment 2

CasinoFriday's Finnish website, upon which customers trust they are playing with a operator who has an Estonian license.

Attachment 3

Estonian Business Register website, the link to which is visible at the bottom of Attachment 2.

Dear VinkkiVitonen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Can you provide more clarity regarding the reasons for your deposit refund request? Additionally, could you please share your current available balance?

If there’s any relevant communication, forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

They have made guidance for the Finnish players

www.casinofriday.com

from the website, which can be found in the register of Estonian authorities' license holders, to the website:

"https://www.casinofriday.com/fi-fi ".

And this site is not licensed in Estonia, but in Curacao, so here the customer has been tricked into making a purchase decision.

In the screenshots I sent, you can see how there is no mention of the Curacao license anywhere, only the Estonian license information.

The pictures can be published so that other people can also see how the operator has misled customers.

You also have a mention in the presentation of that operator that it is under an Estonian license, that is not true.

-Tip

I sincerely apologize, VinkkiVitonen, but regrettably, there is insufficient basis for issuing a refund in this case. Unfortunately, here at Casino.Guru, we do not handle matters pertaining to licensing regulations and policies. While I empathize with your situation, we are, unfortunately, unable to provide assistance. Our role primarily involves serving as an independent online casino database and mediating in resolving player disputes. We do not possess the authority to enforce the legality of rules and regulations.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hi,

thanks for the answer.

I have demanded a refund of deposits from the casino due to misleading the customer, often Finnish players choose a reliable operator based on the authority's license, and in this case casinofriday has thoroughly misled Finns on their website, as well as your website, you mention that they have an Estonian license.

In fact, I don't think you can play on their site from any country through the Estonian license, it's only their marketing tool.

I think the complaint is not without grounds, because we are talking about misleading advertising, which according to EU laws is punishable, and it concerns several casinofriday subsidiaries who market themselves as a tax-free casino.

I would ask that you contact the casino about the matter and I would be happy to hear their answer to the question:

"In which country can you play on the casinofriday site under an Estonian gaming license when they market it and it is on the list of legal operators of the Estonian authorities?"

Thanks in advance.

-TipV******

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.