Casinochan - Player’s winnings disappeared.

I had free spins it didn't work so I went to the support agent he gave me free spins on a different game after my bonus I had 50 credit I started to play buffalo power i won 1,671,10 credit I wanted to try a different game so when I went to change to another game all my winnings has disappeared. That's when the casinochan started there bullshit I have screen shots of my account.my account it wasn't actived by me it was activated by the support team from a third party when casinochan took my winning and then telling me it not showing up in there system casinochan tried everything to trick me into submission. It even got to a point where the support agent Kevin said it looks like that's the end of my shift it was fun or some bullshit like that then it said on the screen chat has ended.

Hello Alick,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino has confiscated your whole winnings? Could you please post here a screenshot of the bonus you played with?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Alick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for your reply, Alick. Could you please forward me the whole conversation between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

Kristina I can send you the conversation

Dear Alick,

I haven't received any emails from you. We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.