The player from Czech Republic is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We ended up rejecting this complaint as it has been related to payment provider.
Casinochan - Player’s struggling to withdraw his winnings.
Amount: 1 Kč
Casinochan
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Casinochan has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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3 years ago
Translation
Hello, I was watching that you were solving a problem with withdrawing from the Mifinity account to a card or bank account.
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3 years ago
Dear Patrik,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
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I have a certified account and they have not only verified my card and I now have a large amount of money there with them, which I cannot transfer from the uniform to my card or bank account. Mifinity does not respond to any messages
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3 years ago
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Am I correct that your MiFinity account was not verified by MiFinity itself?
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3 years ago
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They want some 4-digit code on my card listing but I can't find it anywhere .. at the same time I looked at the reviews of a lot of people who claim that mifinity robs people and money
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3 years ago
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So the problem is with MiFinity and not directly with the casino, is it?
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3 years ago
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I see. Unfortunately, my only recommendation would be to contact MiFinity customer support directly.
I'm afraid we can't help you otherwise.
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3 years ago
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Dear Patrick,
We extend the timer by 7 days. Do not hesitate to contact us if you need help or assistance, otherwise we will reject your complaint.
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
