HomeComplaintsCasinochan - Player’s struggling to withdraw his winnings.

Casinochan - Player’s struggling to withdraw his winnings.

Amount: 5,000 Kč

Casinochan
Safety Index:Above average
Submitted: 02 Oct 2020 | Case closed : 18 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Czech Republic is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago
Translation

Several times I want to withdraw my money and they always send me an email that it is a cancellation

Automatic translation:
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4 years ago

Dear Atanas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino and have you accumulated your winnings with or without active bonus?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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4 years ago

Dear Atanas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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