The player from Czech Republic is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Several times I want to withdraw my money and they always send me an email that it is a cancellation
Dear Atanas,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino and have you accumulated your winnings with or without active bonus?
Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela