Casinochan - Player’s questioning casino’s withdrawal and verification procedures.

They are fraudsters they don’t cashout  the money back and they ask for very confidential documents and they and never answer quickl.

 I have been cut off from these m***s

Dear Sam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

YOU ARE NOT HELPFUL, JUST F**K OFF

Unfortunately, we’re forced to reject this complaint as the player uses offensive language and refuses to cooperate.