HomeComplaintsCasinochan - Player’s complaining about overall casino experience.

Casinochan - Player’s complaining about overall casino experience.

Amount: €1,000

Casinochan
Submitted: 08 Aug 2020 | Closed : 26 Aug 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

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This is scam I don’t recommend this place instead go to other place I lost 1000 euros in bonus credit and 50 $ deposit after spending tens and thousands I realised this place is doggy please don’t go here

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Dear Khaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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Dear Khaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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