The player from Italy had his account blocked without further explanation. Since there were no confiscated funds involved, we rejected this complaint.
Casinochan - Player’s account has been blocked.
Amount: €1
Casinochan
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Casinochan has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Account opened and closed without any player verification
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Kristina
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3 years ago
Translation
No funds I registered and then they closed my account without ever using their site!
Edited
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3 years ago
If there are no funds being held and all the winnings have been paid, casinos can close players’ accounts without stating the exact reason. In other words, gambling establishments are not obligated to accept a player.
I am afraid, there is nothing more we can do for you. Please, let me know if there is anything else I can help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.
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3 years ago
Translation
Small detail: it is the casino that accepted the undersigned / player during registration and not vice versa! First he accepts me and then he throws me out for no reason? Is this the sound logic and fairness of the casino? Well done!!!
Edited
Automatic translation:
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3 years ago
I am sure you understand by now, after submitting so many complaints regarding the same issue, that we are not able to help. If there are no funds being held and all the winnings have been paid, casinos can close players’ accounts without stating the exact reason. In other words, gambling establishments are not obligated to accept a player.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
