The player had her account closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
It's been 2 weeks since I was unable to receive my money, I made a bank transfer and again it was returned to me in my casino account and now I can no longer access my casino account and I try to talk to someone and nobody can answer me and tell me what's going on
Dear Celine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? When exactly your account has been closed? Was it during the KYC verification process? I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.
Best regards,
Kristina