Casinochan - Player complains about not receiving a bonus.

This is the second time I havent got the bonus that you sent to my email. After depot I got the 75 dollars I deposited but the bonus of 50% where is that? It also happened with my first bones I got the free spins but not the money you said I would get

Dear Darick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you answer few questions, so that I can understand the case entirely? How much was your first deposit? Which currency and payment method did you use? Could you send me links for both bonuses, which have not been granted to you? 

Also, did you address this issue to the casino? If there is any relevant communication, please forward it to my email petronela.k@casino.guru. I tried to check Bonus T&Cs, but the casino’s website seems to be down momentarily. Are you able to log in to your account? Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Darick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.