Casinobtc.bet - Player’s struggling to withdraw his winnings.

casinobtc.bet and 4crowscasino do not pay out my winnings. He insists on not using a different excuse every time to pay.

Dear Hakan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I want to withdraw I want to deposit the money via bank transfer After more than 30 days, the transaction is canceled, the money comes back to my casino account, the problem is, no explanation is given when I ask

There is no problem with my casino account. I want to withdraw my money via bank transfer. It is not deposited by the casino.

Could you please advise if your account has been fully verified? Thank you very much.

Account verification not a problem .casinobtc.bet needs to know where the problem is coming from and needs to tell me.

Thank you very much, Hakan, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hakan,

I looked at your complaint and will do my best to help you. I would like to invite Casinobtc.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

As we can see from the history, the player had a bank transfer withdrawal that was rejected by the bank compliance and was advised to use the BTC withdrawal instead, but the player requested a bank transfer again, which was rejected one more time. After that, he started a BTC withdrawal on 23 Jun 2021.

Also, the confirmation email was sent on 23 Jun 2021 at 23:14, in which there is information on the waiting period of withdrawals, that it can take up to 21 working days until the transfer arrives in the player's bank account. As of this moment, withdrawal is still pending. We hope it should be sorted out soon.

Dear Hakan,

according to Casino's statement, it should be paid until 22.7.2021, so I'll extend the timer by 10 days. Please, let me know when you'll receive your winnings.

Casinobtc.bet canceled my payment without any reason or money back to my casinobtc.bet account

We would like to ask the Casinobtc.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Additional comment from the player: "casinobtc.bet emailed me. Your payment was canceled because you violated some of our terms and conditions while playing. From today on I cannot log in to my casino account blocks my account. My winnings 3000euro also lost"

I apologize, but since we haven’t received a response or evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.